1. Our commitment
Swapitway deals with money, gift cards and digital assets, which makes it a target for criminals. We apply anti-money-laundering (AML), counter-terrorist-financing (CTF) and know-your-customer (KYC) controls that follow the principles of applicable laws and international standards, so that the Platform stays safe for honest users.
2. Identity verification (KYC)
We may ask you to verify your identity before you can use certain features, raise your limits or make withdrawals. Verification can include:
- a clear photo of a valid government-issued ID (national ID card, passport or driver's licence);
- a selfie or liveness check to match you to the document;
- proof of address, date of birth and other personal details;
- for higher limits or unusual activity, information about your source of funds.
Documents must be genuine, current, in your own name, and clear and uncropped. We may re-verify you at any time.
3. Transaction monitoring
We monitor activity for unusual or suspicious patterns, such as rapid movement of funds, many accounts linked to one person or device, use of stolen cards or accounts, structuring of payments to avoid limits, and funds that do not match a user's profile. We may hold a transaction, ask for more information, or refuse it while we review.
4. What we do not allow
- Gift cards, funds or crypto that come from fraud, scams, theft, hacking, ransomware or any other crime.
- Using someone else's identity, account, bank details or payment method.
- Dealing on behalf of, or with, sanctioned persons, entities or restricted jurisdictions.
- Mixing, layering or otherwise disguising the origin of funds.
- Operating more than one account.
5. What we may do
Where we suspect or detect a breach, or where the law requires, we may: request more documents, delay or decline a transaction, freeze or reverse funds, close the account, retain information for the legally required period, and share information with regulators, law enforcement and financial-intelligence units. We may be prohibited from telling you that a report has been made.
6. Record keeping
We keep identity and transaction records for the period the law requires after your account is closed. Your data is handled as described in our Privacy Policy.
7. Your part
- Give truthful, current information and tell us if your details change.
- Only use funds and cards you legally own.
- Respond promptly if we ask for more information. Delays in replying can delay your payout.
- Report suspected fraud or unauthorised activity to us immediately through a support ticket.
8. Contact
Questions about verification or this policy: swapitway@gmail.com or open a support ticket.