1. Who we are
Swapitway (the “Platform”) is operated by Nairance Limited (“we”, “us”, “our”). We are the controller of the personal information described in this policy. You can reach us at nairances@gmail.com or at Rue du Bienne 187 Ottergem East Flanders 9420, Belgium.
By creating an account or using the Platform you confirm that you have read this policy. If you do not agree with it, please do not use the Platform.
2. Information we collect
Information you give us
- Account details: first and last name, username, email address, password (stored only in hashed form), preferred currency and referral code.
- Identity verification (KYC): documents and details such as a government ID, date of birth, address and a selfie, where verification is required.
- Payment and payout details: bank account or wallet details used to pay you, and the sender details you provide when selling digital funds.
- Transaction content: gift card codes and images, payment screenshots, crypto wallet addresses, transaction references and notes you add.
- Communications: messages and attachments you send through support tickets, and your notification preferences.
Information we collect automatically
- Device and log data: IP address, browser or app version, device type, operating system, language, pages or screens viewed and timestamps.
- Security signals: login attempts, trusted-device identifiers used for fingerprint / PIN quick login, and fraud-prevention results (including the reCAPTCHA check).
- Cookies and similar technologies — see our Cookie Policy.
Information from others
- Identity-verification, fraud-prevention and payment partners, and bill-payment or exchange providers, who confirm the outcome of a check or transaction.
- The person who referred you, if you signed up with a referral code (we receive that the referral happened).
3. How we use your information
| Purpose | Why we do it |
|---|---|
| Create and run your account, process trades, wallets, withdrawals, loans, staking, bills and transfers | To perform our contract with you |
| Verify your identity, prevent fraud, money laundering and other abuse | Legal obligations and our legitimate interest in keeping the Platform safe |
| Send service messages (receipts, approvals, security alerts, support replies) | To perform our contract and for our legitimate interests |
| Send optional product updates or offers | Your consent, which you can withdraw at any time in your notification preferences |
| Improve and secure the Platform, fix bugs and analyse usage | Our legitimate interests |
| Comply with law, respond to lawful requests and defend legal claims | Legal obligations and legitimate interests |
We do not sell your personal information.
5. International transfers
Our providers and partners may be located in countries other than yours. When we transfer personal information across borders, we take steps to make sure it stays protected, such as contractual safeguards and limiting what is shared.
6. How long we keep it
We keep personal information only for as long as needed for the purposes above. As a financial-services platform we are generally required to keep identity and transaction records for several years after an account is closed to meet anti-money-laundering and accounting rules. Support tickets, logs and uploaded proofs are deleted or anonymised when they are no longer needed.
7. Security
We use technical and organisational measures to protect your information, including encryption in transit, hashed passwords, access controls, private file storage for sensitive uploads, an optional transaction PIN and optional fingerprint / PIN quick login. No system is perfectly secure, so please also protect your account: use a strong, unique password, never share your PIN or login, and tell us straight away if you suspect unauthorised access.
8. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and receive a copy;
- correct information that is inaccurate or incomplete (many details can be edited in your profile);
- ask us to delete your information, subject to our legal duty to retain certain records;
- object to or restrict some processing, and withdraw consent where we rely on it;
- receive your information in a portable format;
- complain to your data protection authority.
To exercise a right, email swapitway@gmail.com. We may need to verify your identity first, and we will respond within the time required by law. You can change which emails, push messages and Telegram notifications you receive in your notification preferences. Security and transactional messages cannot be turned off while you have an active account.
9. Children
The Platform is only for people aged 18 or over. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
10. Third-party links and services
The Platform may link to or integrate services run by others (for example Google reCAPTCHA, payment partners or Telegram). Those services have their own privacy policies and we are not responsible for their practices.
11. Changes to this policy
We may update this policy from time to time. When we make important changes we will update the date at the top and, where appropriate, notify you by email or in the app. Continuing to use the Platform after a change means you accept the updated policy.
12. Contact us
Nairance Limited
Rue du Bienne 187 Ottergem East Flanders 9420, Belgium
Email: swapitway@gmail.com
Phone: +32466906443